As a business owner, you have a lot at stake
as artificial intelligence (AI) advances. Your employees and industry at large
are most likely abuzz with talk about AI and how it will change things in your
workplace. AI will inevitably shift how your business is operated, but the
scope and scale of the effects are up for debate.
The majority of business leaders believe AI integration is positive, with 63% of CEOs expecting a positive impact on job openings in the future. A large percentage of executives, 86%, report that AI is already a staple in their office technology. Chatbots and other customer service AI tech are most commonly used, where AI tools can provide instant assistance to customers. However, this is set to evolve.
Leveraging Machine Learning
Machine learning is a big part of AI, and you can use this to better your workflow. For example, you can leverage machine learning using customer relationship management (CRM) tools. This will allow you to use AI to analyze patterns in data and:
- Analyze and predict customer
- Better forecast sales and revenue;
- Automatically nurture customer
- Free up time for current
Analyzing large datasets at high speeds is
something only machine learning can do. This actually helps your current
employees by taking away time spent on menial tasks. This way, you can focus on
delegating more important, productive processes to these experienced workers.
As AI becomes more sophisticated, it will be
able to mimic human skills. It is already able to create content like blog
articles and marketing communications. However, this content can often lack the
human touch that makes it largely successful and engaging to customers and
business partners. To address this issue, you can toy with ways to add
personality and emotion to AI-generated content.
The task of humanizing AI utilizes natural language processing to create more conversational content. It also uses something called sentiment analysis to ensure an appropriate tone and voice for the brand using AI-generated materials. Especially with chatbots, the level of human-like interaction is just not where it should be yet at a mass scale. However, this will likely change as time goes on.
Jobs That Won’t Be Replaced
Despite the potential benefits of AI, many people worry that it will lead to the replacement of traditional skilled employees. While it's true that some of the more manual or tedious jobs will be replaced by AI, there are many jobs that are unlikely to be automated. Some of these jobs include:
- Writers and editors;
- General contractors;
- Healthcare professionals.
AI will also not be able to replace employees
that have years of experience in a specialized field. Sure, automated processes
can take over the manual tasks required, but the skills that these experts have
learned will be needed to successfully operate AI tools.
There is also the debate around the ethics of replacing artistic, creative jobs with AI. People will likely value the human touch more and more as time goes on, so you can explain this to your employees to put their minds at ease. Let them know that their jobs aren’t at stake and there will be new opportunities created for them.
Jobs Created By AI
There are also many jobs that will be created by AI. For example, there will be a growing demand for data scientists and machine learning engineers who can design and develop AI algorithms. There will also be a need for AI trainers who can teach AI systems how to perform specific tasks. Additionally, there will be a growing demand for workers who can manage and maintain AI systems.
To prepare for the rise of AI, current
employees and leadership alike will need to acquire the knowledge required to
keep up. This includes technical skills like data analysis and programming, as
well as soft skills that will be more in demand as AI opens up room for these
types of jobs. In addition, current employees will need to be able to adapt to
new AI and learn tech skills.
Fortunately, you can better manage your workforce with tech solutions involving AI, as well. For example, automating as much as you can during the hiring and onboarding process will speed up assimilation. Once successfully integrated into the workplace, you can use CRM tools to ease the workload of your employees, freeing up time for more important tasks.
This also lessens the chance that your team will experience burnout. Decreasing stress can lead to higher employee satisfaction and productivity levels. You can even track this jump in productivity using AI tools that track keystrokes or automatically track employee time spent on certain tasks. Just be careful not to micromanage or use too much monitoring software so as to not make your employees feel as though their privacy is being invaded.
Moving Forward With AI in the
The rise of AI will have a significant impact
on future careers. While some jobs will be replaced by AI, many new jobs will
be created. To prepare for this shift, workers will need to acquire new skills
and knowledge, and companies will need to humanize AI-generated content to make
it engaging and relatable. Despite the challenges posed by AI, many business
leaders are optimistic about its potential to create new job opportunities and
optimize workflow. If you plan correctly, your business can flourish in the age