I must start by saying the Microsoft Dynamics CRM Q2 2012 service update is going to provide a lot of great things but for now, I'd like to focus on the Mobile update, as Microsoft is standing by their "CRM Anywhere" tagline.
This is not just a tiny tweak; Microsoft has created Microsoft Dynamics CRM Mobile, a new, cloud-based mobile CRM service, for Microsoft Dynamics CRM customers. Any user with a license will be able to access Microsoft Dynamics CRM from up to 3 different mobile devices, regardless of your Internet connectivity (on most devices). This is fantastic considering how many devices most people have nowadays.
One question I keep hearing is, "What limitations will the mobile service have?" Everything I have seen, heard, and read points to a fully functional Microsoft Dynamics CRM instance on every mobile device, yielding no limitations. I believe they have been able to do this by not using a web browser to access CRM, but by creating an actual web application that gives you access to your entire CRM system. Here's an iPad view:
Other questions I've heard pertain to security. For example, I have sales guys with the Microsoft Dynamics CRM application on their laptop, mobile phone and iPad. What happens if one of them leaves the company? They may turn their laptop (if it is company owned) in but they may own their own mobile phone and/or iPad. What happens to all our company data? Fear not! Because Microsoft Dynamics CRM Mobile is centrally managed, your administrator has the ability to remotely wipe devices of CRM data. This is also highly convenient when a phone is lost, or stolen. You can give your team the information they require wherever they are, and you can take it away from them, as you see fit.