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Microsoft Dynamics CRM
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a Customer Relationship Management solution that can be utilized both online and offline. Microsoft Dynamics CRM streamlines and automates sales processes, provides robust data cleansing and segmentation tools, and contains leading campaign management features. Microsoft Dynamics CRM delivers customer information, case management, service history, and support knowledge directly to desktops, providing a comprehensive customer service solution that is familiar to users.
How will Microsoft Dynamics CRM improve my business?
Microsoft Dynamics CRM enables sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM allows sales people more selling time as it provides fast access to useful data both online and offline, enhancing efficiency.
Microsoft Dynamics CRM provides marketing professionals the tools and insightful marketing analytics needed to increase the effectiveness of marketing programs, improve efficiencies and better track key metrics. Microsoft Dynamics CRM helps marketing professionals target customers more effectively using a holistic, comprehensive set of marketing capabilities.
Microsoft Dynamics CRM gives customer service representatives and supervisors the tools necessary to deliver consistent, efficient service that enhances customer loyalty and profitability.
Features
- Account & Lead Management
- Opportunity Management
- Forecasting & Sales Analytics
- Sales Team & Territory Planning
- Campaign Management
- Data & List Management
- Marketing Analytics
- Planning & Budgeting
- Case Management & Scheduling
- Interaction & Knowledge Management
- Real-time Insight
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Microsoft Dynamics CRM Works the way you do
- Tight integration with Microsoft Office and Outlook
- Quick and easy access to your data
- Customized workspaces
- Service Calendar
- Powerful reporting and analysis tools
- Great mobile support
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Microsoft Dynamics CRM Works the way your business does
- A new marketing automation module
- Quick Campaign wizard
- Service scheduling
- Easy customization
- Flexible reporting
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Microsoft Dynamics CRM Works the way technology should
- Easy to modify forms, data fields, and information relationships
- Streamlined installation diagnostic tools
- Fast data searches
- Easy to use step-by-step Microsoft Exchange Connector Deployment Wizard
- Simple and fast connectivity to external data sources
- Advanced management and notification tools
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