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Bpm’online is a global provider of process-driven CRM for marketing, sales, and service. The core value of bpm’online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company employs 600+ experts and serves over 6,500 customers worldwide. Check out this video to learn more.

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Gartner's Magic Quadrant for Sales Force Automation, 2016

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Process-Driven CRM

bpm’online’s unique functionality serves as a simultaneous marketing, sales, and service platform, so you gain the ability to switch between processes with ease.

Streamlined User Interface

Enjoy working with the modern, streamlined user interface that is free from redundant information, keeping you focused only on what’s relevant.

Complete Departmental Alignment

Bpm’online is three products on one platform, so it connects the dots between marketing, sales, and service for total alignment between departments.

Recognized as a Leader

In 2015 Gartner included bpm’online in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Forrester also gave bpm’online the highest overall score among strong performers for its product in The Forrester Wave.


bpm’online for sales

Bpm’online sales is a cutting-edge end-to-end sales cycle management software that drives customer acquisition, development, and retention.

Bpm’online sales delivers:

  • 360° customer view
  • Business process management
  • Collaboration tools
  • Lead management
  • Opportunity management
  • Orders and invoices
  • Field sales management
  • Sales forecasting
  • Contract management
  • Product management
  • Document flow automation
  • Project management
  • Mobile sales
  • Quote management
  • Synchronization and integration

bpm’online for marketing

Bpm’online marketing is a robust marketing automation software that fosters demand generation excellence by identifying customers’ needs and nurturing their interests until prospects are successfully transformed into opportunities.

bpm’online marketing delivers:

  • 360° customer view
  • Lead management
  • Lead scoring
  • Marketing campaign management
  • Omnichannel communications
  • Email-marketing
  • Event management
  • Productivity tools
  • Business process management
  • Knowledge management
  • Synchronization and import
  • Loyalty/reward program management
  • Mobile & social flexibility
  • Web-to-Lead form

bpm’online for service

Bpm'online service provides effortless access to features and information regardless the device being used to access it. Bpm’online service has two versions, Customer Center and Service Enterprise. Both include: omnichannel communications, a contact center, BPM, service catalog, knowledge management, synchronization & integration, and a system designer.
What are the differences between the two? How do you know which version is right for you? See below for additional details about Customer Center and Service Enterprise.

Customer Center

Best for companies looking to manage omnichannel communications.
  • 360° customer view
  • Case management

Service Enterprise

Best for medium to large companies looking for high-level service across multiple channels.
  • Unified customer database
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service level management
  • Configuration management

bpm'online Resources

CRM Buyer's Guide

Let’s take a look at the most crucial steps in the CRM selection process and identify possible pitfalls and solutions that can help you avoid costly mistakes and achieve the best outcome of your CRM initiative.

What Does Business Process Agility Really Mean For Your Business

CRM technology underpins nearly every customer facing process today. Sales, marketing, and service cycles can suffer when CRM software makes it difficult to customize and automate processes. Cumbersome manual CRM processes can lead users to neglect key steps, resulting in fewer sales and decreased customer loyalty.

bpm'online Improves Customer Experience for Yandex, the World’s 5th Largest Search Engine

Nowadays Yandex accounts for about 60 percent of the Russian search market while Google tops out at 25 percent. According to comScore Media Metrix data, Yandex’s sites attracted 95 million unique visitors in March 2013. The mission of the company is to help people solve their problems. Any problems.

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