KnowledgeSync

KnowledgeSync - Business Activity Monitoring

What is KnowledgeSync?

KnowledgeSync is a business intelligence tool that monitors data in SalesLogix and all of your other business applications, as well as in incoming e-mail messages for critical, time-sensitive content or conditions. When such conditions are detected, KnowledgeSync sends out alert messages via e-mail, fax, pager, instant message, text message, and Dashboards. It can automatically generate and deliver forms, documents, and reports. KnowledgeSync also dynamically updates SalesLogix with the details of what has occurred, and what needs to occur to best address client's needs.

How will KnowledgeSync improve my business?

The right information - sent to the right people, at the right time, via the right device - is critical to the success of your organization.

Emailing an invoice to a client when they place an order. Faxing a purchase order to a supplier when stock runs low. Scheduling a sales rep to follow-up with a prospect who hasn't been contacted. Or taking an incoming email and creating a support ticket. KnowledgeSync automates these processes - across your organization - as the industry's leading Business Activity Monitoring solution.

Features

• Flexible, Intelligent Alerts
• Task-Specific Workflow
• Reporting - Standard & Exception
• Cross Application Analysis & Response
• Monitoring Incoming E-mail
• The KnowledgeSync Wizard
• Ready-to-Use Events