Unfortunately Rescue and Re-deployments are common place. Many companies do not spend the proper amount of time and analysis before implementing a CRM system. Most companies spend 33% on analysis, 33% on creation and 33% on fixing. TAI has a different philosophy. TAI believes the ratio should be 66% on analysis and 33% on creation.
Implementing a CRM system can be akin to building a house. Most of the work is done before the actual building occurs. The plans are drawn only after asking many, many questions. What is the end game? Then the materials are chosen, the appliances are chosen and the contractors are chosen. Only after all of the questions are answered is the actual building started.
If the proper time is spent determining the needs and objectives of your company, fixing it should be minimal. Why then don't companies spend the time necessary on the front-end? There are several reasons CRM implementations fail.
Due to the reality that so many CRM implementations fail, the customer is not only unhappy with the service provider, but that usually extends to the software provider (vendor) as well. In our experience of both the designing and building of CRM solutions, we have become one of the few companies that CRM vendors call upon for help in turning unhappy customers into happy customers. Over 30% of TAI's customers are rescue and redeployments.
Our firm belief in doing more work up-front has allowed TAI to take on a different approach and try to make sure as many questions are answered upfront as possible before deploying a system. TAI will salvage as much as makes sense to ultimately meet the need of the customer. We ask tough questions in an effort to minimize mistakes and misunderstandings.
Our ultimate goal is to always lookout for our customers' well being and make sure you retain your original investment.