Hitting Your Numbers:
Creating Excellence with Commercial Open Source CRM

Hitting Your Numbers: Creating Sales Excellence with Open Source CRM, outlines the key reasons how open source CRM can drive performance in your sales organization. This is the first in a series of Executive Briefs aimed at business departmental leaders’ unique CRM issues.

Five Touch Points With SugarCRM
Key Integration Points to Extend the Value of Your CRM System

SugarCRM is at the forefront of integration with its open source, standards-based architecture which enables applications to be seamlessly integrated with each other. This white paper provides readers with five integration touch points with SugarCRM and their resulting benefits.

Try It, You’ll Like It

Nailing end-user buy-in has been a long-standing challenge for organizations that decide to implement a CRM system. This white paper will provide an overview of some of the most common employee pitfalls encountered during a CRM implementation and will demonstrate how change management and a well-planned training program can ensure end-user compliance and software adoption.

Streamlining Sales Processes to Boost Performance:
Five Best Practices for Optimizing the Sales Pipeline

This white paper outlines the 5 top inefficiencies commonly found in sales organizations. You will learn how to recognize the causes of these inefficiencies and about the steps you can take to resolve those conflicts in your sales organization.

Grow Your Business, Not Your Support Costs

How can your company scale its customer base without scaling your support organization? This white paper details the strategies necessary to implement a responsive, agile support system that builds a loyal customer base in a cost-effective manner.

CRM: On-Demand or On-Site?
Choose the right deployment option

The rise of Software-as-a-Service (SaaS) is changing the way enterprises pay for and use customer relationship management (CRM) software. Should your company's CRM system be managed by an outside vendor or managed internally by your own IT staff?

Download this white paper outlining a decision-making framework to help companies decide which delivery option suits them best.