Technology Advisors CRM Support - Technical Support

Program Supports: ACT! by Sage, Sage SalesLogix, SageCRM, SugarCRM, Microsoft Dynamics CRM, and Salesforce.com

"Unlimited Access to an Expert"

TAI will provide the following application support services as part of this program:

• Assistance with application usage. TAI will help you understand how to best use your CRM system. We will provide you advice on how to set up your system, manage security, etc. We will provide you guidance on how to solve business problems using the software you've purchased.
• Adaptive maintenance. TAI will answer your questions related to upgrades and service packs. We will provide advice on interactions between your CRM solution and other systems.
• Corrective maintenance. TAI will help you isolate bugs and provide resolutions. We will work with your vendor to manage defects and notify you when solutions have been made.

Technical Support Program Features:

• Provides support via phone, fax, e-mail, and remote (internet)
• Guarantees a 4 business hour response time
• Includes 1 executive level system audit
• Allows up to 5 contacts
• Includes 30% discount on open training classes at TAI
• Includes 4-hour reviews of the installation for authorized customers
• Includes an annual on-site technical review for authorized customers