Nubitalk is a cloud-based contact center powered by Collab. It is an omnichannel solution that integrates multiple media channels (voice, video, chat, email and social media) in a single interface. Nubitalk is a great solution for every company size because it has a comprehensive array of features but it’s intuitive and doesn’t require coding skills to be set up. It also offers great flexibility because users pay only for what they use, without upfront investment. Nubitalk - customer engagement made easy.Book a Demo
Facebook Messenger ChatBot Integration
Nubitalk integrates Artificial Intelligence with the Contact Center infrastructure. It can provide Self Learning Chat Bots (for customer self-service), Predictive Quality Monitoring (Machine Learning auto-suggesting interactions to evaluate) and Predictive Routing (AI based pairing between agents and customers).Book a Demo
Self-service Management Portal
Administrators can use this portal to manage and configure everything related to the Contact Center or Office Phone.
Access to All Media Channels
Voice, Video, Chat, Email and Social Media interactions in single interface. This helps agents answering queries from different sources without toggling between applications.
Directs inbound calls to the most suitable agent/group based on configured business rules, algorithms, or skills.
Preview, power and predictive dialers.
3rd Party Integration
Standard off-the-shelf integrations with leading CRM solutions and
Real-Time and Historical Reporting
Monitor campaigns, queues, IVRs, scripts, lists, departments, teams and agents performance from any device for immediate action.