No one working in customer service will be surprised to hear that the research reveals that good service really does matter — and that bad service can harm your business.
Zendesk is the leading provider of proven, cloud-based customer service software. It’s the fastest way for growing organizations to enable great customer service because it facilitates excellent one-on-one support to build out self-service options and proactive customer engagement. Zendesk’s goal is to enable customer relationships that are more personal and productive by streamlining support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most — better customer service and more meaningful conversations.Request a Free-Trial
Zendesk Explore provides analytics so businesses can measure and improve their customer experience. Learn more by watching this video.Request a Free Trial
Infographic: The Good, The Bad, and the Ugly of Customer Service
Infographic: The Loyalty Test
When customers have a bad service experience, they don't just get mad; most of the time they try to get even. A recent survey by ClickFox took a close look at what the repercussions are of a bad customer service experience.
Infographic: Why Support Should Matter to Online Retailers
Given the fact that online spending has jumped from $29.7 billion in 2007 to a whopping $38 billion in 2011, it's clear that customers are embracing the online shopping experience faster than ever before (with no signs of that embracement waning — possibly ever).
Zendesk keeps all your customer conversations in one place with unlimited email addresses, social media connections, transcribed voicemails and calls, and real-time chat.
Reporting & Analytics
Measure your customers' satisfaction and your support team’s performance. You can even measure your entire organization’s performance against others in your industry with the Zendesk Benchmark.
Apps & Integration
Customer service is a team effort. Luckily there are over 100 apps that plug into Zendesk, so you can unite your business by integrating your favorite tools. And for custom integrations, you can take advantage of Zendesk's robust API.
Combine support data from over 16,000 participating Zendesk customers. Use Zendesk Benchmark to measure your support quality on several metrics, compare your company to your competitors, and discover new strategies to raise your customer satisfaction.