Over the past decade many studies have highlighted CRM implementation failures. Depending on whom you've asked, and when you've asked them, CRM implementation failure rates have ranged between 18-70%.
In most studies, failure simply means falling short of expectations.
Michael Krigsman, CEO of Asuret, and expert on IT system failures, highlights three big reasons CRM implementations go wrong on his popular ZDNet blog.
Failure #1: Installing technology without a business strategy.