How to Check and Maintain Data Storage Capacity in Sugar

Did you know the subscription level of your Sugar Cloud instance dictates your data storage capacity? If you didn’t know, you probably haven’t hit your data limit; but you may be closer than you think! If you exceed capacity, you could be charged fees. No one likes fees.

So, let’s consider some key aspects of your Sugar storage:

  1. Your storage capacity based on your Sugar edition.
  2. Factors that affect data storage.
  3. Ways to decrease data usage.
  4. What to do if you exceed data storage.

What’s my Data Storage Allowance?

Data storage allowances are dependent on the edition of the software you have and the sandboxes you’re using. Sugar calculates the usage as a cumulative total between the sandbox and Cloud instance. They break it down in this nice little chart:

How to Use Your Email to Boost Your ROI [GUEST POST]

When you make the choice to utilize email marketing campaigns to boost your ROI, the easiest method involves two simple steps:

  • Ensure that your emails reach your customers’ inboxes.
  • Provide high-quality content that is mobile-ready and a good read.

The power of email messaging goes much deeper than you might think. Statistics show that 90 percent of emails make it to a customer’s inbox, while only two percent of ads make their way onto an individual’s Facebook newsfeed.

Email marketing strategies result in positive outcomes and new customer acquisitions 40 times more often than similar ad campaigns. Not to mention, most email services are free. 

How to: Use Office 365 SMTP to Send Emails as a SugarCRM User

Our Microsoft Office Exchange server is hosted by Microsoft on their Office 365 Cloud and our SugarCRM instance is setup to send emails from If we want to allow our Sugar users to send emails from within Sugar without having to setup their own SMTP credentials individually, we must grant the user access to send emails as each user. If this is not setup properly, we receive an error like: SMTP -> ERROR: DATA END command failed. Reply: STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message.

The Best Ways to Improve CRM Adoption

Did you know that less than 40% of businesses have a CRM adoption rate above 90%? That means 60% of all businesses have poor CRM adoption. If this sounds like your current situation, the good news is you’re not alone. The bad news? No one is using the CRM your company invested thousands of dollars in.

There are many reasons businesses might struggle with CRM adoption: employees see data entry as a chore, people don’t want to take the time to learn something new, the expectations feel overwhelming, teams assume the program won’t “work” for what they need, etc.