How to Use Visual Content on Social Media to Improve your Customer Service [GUEST POST]

Moreover, social networks with algorithmic feeds, such as Facebook and Twitter, have been prioritizing visual content over text-only content, which in turn earns image-based posts higher engagement. If you’re a customer-focused brand, it’s worth investing into a social media monitoring system with sophisticated image recognition capabilities to avoid missing out on that context. This can help you assess a potentially problematic situation quickly and efficiently, and even catch wind of customer pain points before they reach out with their concerns. Awareness of visual mentions can help you collect customer feedback, address service gaps, and improve existing products or services based on their real-life use cases.

The Power of Trust in the Workplace

Before coming to work for my current employer, I held a writing position at another company. I stayed there for five years, and when I finally decided to move on, it was tough. My coworkers were fantastic people. They worked hard; they were silly and supportive; I’ll never forget them. But, as dedicated as they were, and as much as we all enjoyed working together, there was a general exasperation about the conditions of the workplace.

The pay wasn’t great, but that was hardly the issue.

Most of the time, when the company saw turnover, it was because of one underlying factor: the employees felt they weren’t trusted or valued.

9 Sugar Add-Ons You Didn’t Know You Needed

At a recent customer event, we were fortunate enough to have Jason from SugarOutfitters come and talk to our customers about his favorite Sugar (and SuiteCRM) add-ons. In this blog post, we’ll share what those top Sugar add-ons were and how you can get your hands on them.

1. SugarChimp

SugarChimp is a nifty little add-on that integrates your MailChimp with your SugarCRM instance. By connecting the two, users can better manage marketing segments and maintain up-to-date lists with minimal effort. Sugar customers use this add-on to leverage Sugar data dynamically, and it works for all versions/editions of Sugar.

3 Helpful Tools for CRM Data Management

In a recent online user group, our experts discussed CRM data management tools and how they help organizations clean, maintain, and enrich their CRM data for better experiences. While the user group was specific to SugarCRM, several of the tools mentioned are applicable for other popular systems include Salesforce, Microsoft Dynamics, and HubSpot. Watch the 10-minute video for a deep overview or read below for some quick takeaways.

Tips to Clean and Maintain CRM Account Data

Data stored in your CRM can be universally valuable across your organization. Accurate data points return ROI indicators, sales forecasts, engagement activity, and other insights that can be utilized to increase sales and improve targeting and customer service. But what happens when that data becomes unorganized, incorrect, or outdated? Now you’re swimming in a sea of misinformation. We asked our CRM experts for some tips to clean and maintain CRM account data. Here’s what they had to say:

When a customer comes to us and says they want to clean up their CRM Accounts, they are typically referring to a few different aspects of their data: