If you’ve heard it once you’ve heard it a million times: Repeat customers are revenue drivers. They are advocates for your business. They recommend you to friends and colleagues. They spend more long term – 40% more by their sixth purchase and up to 80% more by their 8th purchase. So naturally, you want to build the best relationship possible with them. There are many ways to build a relationship and encourage repeat business from a marketing perspective, but what about from the services side?