Utilizing Sugar Serve: A TAI Use Case

You hear a lot about how CX solutions like Sugar Serve can help you deliver better customer support - but what does that look like in practice? Join us for this user group discussion where we'll share our own experiences working with Sugar Serve and how its tools and features help us stay on top of ongoing customer issues.

Duration: 1 hour
Cost: FREE!

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Presenters

Justin Kuehlthau

Director of Services

Justin is a Customer Relationship Management, CRM, software business analyst and consultant with fifteen years of experience in the industry. Justin started at Technology Advisors on the support desk where he learned extensively about all facets of CRM software. He was quickly promoted to the role of consultant where he learned the entire process of software consulting from pre-sales to post production support. Later he led the SugarCRM Practice and now works as the Director of Services.

Justin Gorodetsky

Tech Intern

As Tech Intern at Technology Advisors, Justin plays a key role in supporting the service desk. He is also expanding his skillsets around data integration and website development. As his role at TAI evolves, Justin continues to take on larger and more complex projects. In his free time, he enjoys camping, playing sports, spending time with family and friends, and working on his chef/grillmaster skills.

Danine Midura

Director of Marketing

As Director of Marketing for Technology Advisors Inc., Danine spearheads TAI events, campaigns, SEO and website management, webinars, user groups, and social media efforts. Her goal is to support TAI's mission to listen, personalize, and stay with its customers by crafting honest, helpful, and insightful marketing content. Danine's interests include blockbuster disaster movies, tank tops in an array of colors, used book stores, Jurassic Park, and being surrounded by trees.