CRM Support

Support That Stays

Years of CRM and software implementation projects have taught us many things, but one of the most significant is this: building long-term support relationships helps our customers thrive. Unlike the one-time interactions you might have with a large software provider, TAI's support is personal. We provide options for every size project and budget, cutting out the middleman and tackling issues so you don't have to.

Product Specific CRM Support

CRM Support Benefits

Single Point of Contact

Technology Advisors provides a personalized approach to your CRM support. You'll get to know our support team and enjoy the benefits of personal customer service instead of jumping through phone menus and waiting in queues with software companies.

Managed Issue Resolution

TAI takes the reins on your support request by contacting the right outside parties, communicating the task at hand, and providing supporting services to accelerate issue resolution.

Direct Access to Product Experts

Our support staff are trained and certified with your system. They have the expertise and background knowledge to guide the support response and provide a personalized experience for you and your team.

Timely Responses and Follow Up

Processing support requests as quickly and effectively as possible is what we do. We'll keep you looped in on your support request, monitor the progress, and follow up with new information as we receive it.

Support for your Customizations

Our seasoned developers are pros at building out complex customizations. They know the customizations inside and out and are excellent resources for customization support.

Your CRM Support Options

Which support package is right for you? The answer depends on the complexity of your CRM project and the number of users you have. Check out our CRM support options below. If you’re still unsure of what you need, contact us with your questions. We’ll review pricing with you and help you determine your best option.

Pre-Paid Support

Pre-paid support can be purchased for either CRM support or development purposes. Pre-paid hours are purchased in one-hour increments, starting at a minimum of 5 hours. These hours are valid for 12 months after the purchase date. This support option comes at a flat rate, regardless of whether the service you’re requesting is development or support related. Discounts are based on volume.

Rates as low as $150/hour for US resources and $60/hour for offshore resources.

Retainer-Based Support

Do you need a part-time CRM administrator? Are you planning to deploy a project like marketing, which is best done over a longer time frame? Retainer-based support dedicates a member of our staff to you, part-time, for up to a year. This technical resource becomes a fractional employee based on your needs. You may ask them to work on whatever project you’d like to take on.

Rates as low as $140/hour per resource.

Technical Support

Technical support is the most basic version of user support. Technical support is free for your users and provides CRM support through email or the support portal only. Technical support also offers how-to information and product updates, as well as customization and vendor software assistance.

FREE for Qualified Customers

Administration Support

Administration support includes all the features of Technical support but adds phone support, help with data imports, basic workflows, reporting, and user creation and management. Administration support also covers bug fixes and picklist/dropdown menu customizations, performance questions, and backup instruction.

Rates start as low as $15/licensed user per month.

Premier Support

Premier support is the highest tier of per-user support offered by Technology Advisors. Premier support includes all the features of Administration support but with several upgraded experiences. Premier support delivers unlimited Web training, FREE development hours, budget analysis for additional customizations, tuning for Web and database servers, and upgraded support reply times.

Rates start as low as $25/licensed user per month.

What Customers Say About Us

We have been working with Technology Advisors since 2013 and we will continue this great relationship. Their knowledge of SugarCRM is second to none and together we are able to tackle many difficult software integrations to shape Sugar to best fit our needs.

Jean-Paul Lupori, Captive Resources, LLC

One of the things that stood out from the start was the transparency and the helpfulness of being able to guide us along the paths that were the best for us. Technology Advisors always did their best to make sure that we are on the same page with all the new ideas and initiatives that we come up with.

Tim Ryan, Hershey's Ice Cream

Throughout the past 4 years, TAI has not only become an extension of our team, but a crucial asset. We truly appreciate their attention to detail & their ability to bring our out-of-the-box CRM needs to fruition.

Tara Cowling, AEM

We’ve been working with Technology Advisors for over 3 years. With their guidance, we’ve been able to innovate and create business processes that enable us to be more efficient with our time and money.

Dan Johnson, BASYS

We have partnered with Technology Advisors for the past six years and consider them an essential part of our team. From complicated migrations between CRMs to custom development to marketing automation support, they consistently deliver nothing short of the highest standard work product and remain caring and communicative throughout. We couldn't ask for more from TAI!

Tanja LeMotte, Corvus Holdings, LLC

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Get Started with Support

Technology Advisors offers support options for every size project and budget. Contact us to today for a free consultation.