Years of CRM and software implementation projects have taught us many things, but one of the most significant is this: building long-term support relationships helps our customers thrive. Unlike the one-time interactions you might have with a large software provider, TAI's support is personal. We provide options for every size project and budget, cutting out the middleman and tackling issues so you don't have to.
Technology Advisors provides a personalized approach to your CRM support. You'll get to know our support team and enjoy the benefits of personal customer service instead of jumping through phone menus and waiting in queues with software companies.
TAI takes the reins on your support request by contacting the right outside parties, communicating the task at hand, and providing supporting services to accelerate issue resolution.
Our support staff are trained and certified with your system. They have the expertise and background knowledge to guide the support response and provide a personalized experience for you and your team.
Processing support requests as quickly and effectively as possible is what we do. We'll keep you looped in on your support request, monitor the progress, and follow up with new information as we receive it.
Our seasoned developers are pros at building out complex customizations. They know the customizations inside and out and are excellent resources for customization support.
Which support package is right for you? The answer depends on the complexity of your CRM project and the number of users you have. Check out our CRM support options below. If you’re still unsure of what you need, contact us with your questions. We’ll review pricing with you and help you determine your best option.
Pre-paid support can be purchased for either CRM support or development purposes. Pre-paid hours are purchased in one-hour increments, starting at a minimum of 5 hours. These hours are valid for 12 months after the purchase date. This support option comes at a flat rate, regardless of whether the service you’re requesting is development or support related. Discounts are based on volume.
Rates as low as $175/hour for US resources and $60/hour for offshore resources.
Do you need a part-time CRM administrator? Are you planning to deploy a project like marketing, which is best done over a longer time frame? Retainer-based support dedicates a member of our staff to you, part-time, for up to a year. This technical resource becomes a fractional employee based on your needs. You may ask them to work on whatever project you’d like to take on.
Rates as low as $150/hour per resource.
Administration support includes all the features of Technical support but adds phone support, help with data imports, basic workflows, reporting, and user creation and management. Administration support also covers bug fixes and picklist/dropdown menu customizations, performance questions, and backup instruction.
Rates start as low as $15/licensed user per month.
Premier support is the highest tier of per-user support offered by Technology Advisors. Premier support includes all the features of Administration support but with several upgraded experiences. Premier support delivers unlimited Web training, FREE development hours, budget analysis for additional customizations, tuning for Web and database servers, and upgraded support reply times.
Rates start as low as $25/licensed user per month.
We build long-term partnerships, not just ticket numbers. Reach out today to get personalized CRM support tailored to your goals, team size, and budget.
Technology Advisors has assembled the Advanced Support Manager bundle to bring together enhancements to the customer support functionality that is built into Sugar. Check out this short video for an overview.
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