CX
Customer Experience Strategies for Success
What is a customer experience (CX) strategy? What differentiates a CX strategy from a customer service strategy? Why is CX important and how can you go about creating your own CX strategy? This presentation from our live No Code Workshop explains!
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How Technology Advisors Uses Sugar Serve For Customer Support
In this video, we walk you through how our team uses the features and functions of Sugar Serve to better support our customers. Check this out to view the real-world use case for this application.
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David Campbell of SugarCRM
David Campbell, Vice President of Product Marketing at SugarCRM, joins Sam & Steve to discuss sales, marketing, customer support, data, AI and the customer experience.
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Winery CX
Sam’s latest wine club, when & why Infor CRM wins, a look back at 2018 acquisitions, ContactOut Chrome extension, Wix gets into CRM, “CX” in 2019, CRM in email client sidebars, CRM AI in 2019, 5 CRM trends for 2019, bot backlash.
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CXM Ahead
CRM Evolution conference, customer portals, customer experience management (CX, CEM or CXM), Salesforce NA14 downtime, voice commands and CRM, Amazon Echo, Calendly, Google Slides API & CRM use cases.
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