Public Sector

Blog

Obstacles to Pitching Your Product to the Government and How to Overcome Them

The government moves slowly, traditionally, and transformative or disruptive effects aren’t easily embraced. The system operates with the “business as usual” approach, which can be difficult to overcome. Furthermore, government decision-makers aren’t given the tools, time, budget, or mandate to…

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Video

The Benefits of 311 Citizen Relationship Management

TAI's 311 Citizen Relationship Management is on the cutting edge of the Smart Cities movement. Watch this video to find out why municipalities and citizens alike benefit from this level of engagement.

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Blog

How 311 Call Centers are Transforming Municipal Emergency Responses

Based on the more than 50 311 projects in which I have worked over the past 10+ years, we have seen a drop in 911 calls of 20-40% when 311 or a non-emergency call center has been introduced.

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