Michael John Siwek
Recent Contributions
5 Quick Tips for CRM User Adoption
Less than 40% of businesses have a CRM adoption rate over 90%. What is the point of having a CRM software if you’re not going to use it?
Continue readingThe Explosive Impact of CRM: 2018 & Beyond
As recently as 10 years ago, the concept of CRM (Customer Relationship Management) might have caused some perplexed looks. CRM has come a long way since.
Continue readingWhy SugarCRM Keeps Winning the PC Mag Business Choice Awards
You may think you’re suffering from Déjà vu after reading the title of this post, but you’re not. For the fourth year in a row, SugarCRM has won the PC magazine Business Choice Award. The feat becomes more impressive when you learn that SugarCRM has trumped 97 other CRMs to place number one.
Continue readingDoing Dynamic Case Management with Creatio
Customer complaints have a negative stigma, but they can be beneficial to your company when mitigated the right way. In fact, increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.
Continue reading