Error message

Warning: iconv(): Wrong encoding, conversion from "HTML-ENTITIES" to "UTF-8" is not allowed in Twig\Extension\CoreExtension::convertEncoding() (line 1260 of vendor/twig/twig/src/Extension/CoreExtension.php).

Twig\Extension\CoreExtension::convertEncoding() (Line: 62)
__TwigTemplate_891e64fee4621a776b34d4da0f844157->doDisplay() (Line: 411)
Twig\Template->yield() (Line: 366)
Twig\Template->display() (Line: 381)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 484)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 66)
__TwigTemplate_594f79ab667a754a27bf6d21ac8ad7d3->doDisplay() (Line: 411)
Twig\Template->yield() (Line: 366)
Twig\Template->display() (Line: 381)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 484)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 115)
__TwigTemplate_bbd7f36fcc79324877e651f5b841e9c3->doDisplay() (Line: 411)
Twig\Template->yield() (Line: 366)
Twig\Template->display() (Line: 381)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 484)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 77)
__TwigTemplate_bbd7f36fcc79324877e651f5b841e9c3->doDisplay() (Line: 411)
Twig\Template->yield() (Line: 366)
Twig\Template->display() (Line: 381)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 238)
Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 231)
Drupal\Core\Render\MainContent\HtmlRenderer->prepare() (Line: 128)
Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90)
Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray()
call_user_func() (Line: 111)
Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186)
Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76)
Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53)
Drupal\Core\StackMiddleware\Session->handle() (Line: 48)
Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32)
Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201)
Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87)
Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 263)
Drupal\shield\ShieldMiddleware->bypass() (Line: 130)
Drupal\shield\ShieldMiddleware->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741)
Drupal\Core\DrupalKernel->handle() (Line: 19)

Twig\Extension\CoreExtension::convertEncoding() (Line: 62)
__TwigTemplate_891e64fee4621a776b34d4da0f844157->doDisplay() (Line: 411)
Twig\Template->yield() (Line: 366)
Twig\Template->display() (Line: 381)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 484)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 66)
__TwigTemplate_594f79ab667a754a27bf6d21ac8ad7d3->doDisplay() (Line: 411)
Twig\Template->yield() (Line: 366)
Twig\Template->display() (Line: 381)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 484)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 115)
__TwigTemplate_bbd7f36fcc79324877e651f5b841e9c3->doDisplay() (Line: 411)
Twig\Template->yield() (Line: 366)
Twig\Template->display() (Line: 381)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 484)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 77)
__TwigTemplate_bbd7f36fcc79324877e651f5b841e9c3->doDisplay() (Line: 411)
Twig\Template->yield() (Line: 366)
Twig\Template->display() (Line: 381)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 238)
Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 231)
Drupal\Core\Render\MainContent\HtmlRenderer->prepare() (Line: 128)
Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90)
Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray()
call_user_func() (Line: 111)
Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186)
Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76)
Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53)
Drupal\Core\StackMiddleware\Session->handle() (Line: 48)
Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32)
Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201)
Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87)
Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 263)
Drupal\shield\ShieldMiddleware->bypass() (Line: 130)
Drupal\shield\ShieldMiddleware->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741)
Drupal\Core\DrupalKernel->handle() (Line: 19)

CRM

Service

SugarCRM Implementation

Our time-tested strategies are based on years of onboarding experience with thousands of customers. Let us make you our next SugarCRM success story.

Learn more about

Service

Creatio Implementation

No two businesses are alike. Each has its own processes, budgets, and long-term goals. Our Creatio implementation packages provide options to fit your business.

Learn more about

Podcast

Bonus Episode: Jon Ferrara of Nimble

July 11, 2017

A discussion with Jon Ferrara about managing relationships where you can have conversations.

Jon’s passion is to build relationship platforms that help other people achieve their goals. Since starting GoldMine in the late 1980’s, Jon has believed that the more people you can help…

Listen Now

Podcast

Vendor Trustiness

June 22, 2017

Cleveland is not Detroit, prospect reactions to vendor canned responses and preset dialogs, All Turtles for natural language AI, Cirrus Insight’s coming Flight Plans, Paul Greenberg’s article on trust, trust metrics, establishing trust on your website, recording video testimonials on the cheap,…

Listen Now

Blog

6 CRM Best Practices for Small Businesses

February 23, 2017

If your team has never used a CRM system before, there will be an adjustment period, but here are 6 CRM best practices for small businesses that will keep you moving in the right direction.

Podcast

DIY VDSA

January 19, 2017

Sam’s birthday, Steve’s trip Down Under, six levels of CRM expenses, the cure for low CRM adoption by salespeople, Sam’s DIY Virtual Digital Sales Assistant (VDSA), a commentary on Gartner’s Todd Berkowitz’s 10 fearless predictions for 2017.

Listen Now

Blog

Use CRM Data to Measure Your KPI's

September 12, 2016

Key Performance Indicators (KPI's) are metrics used to evaluate your business success. The data compiled by Customer Relationship Management (CRM) software can help you assess KPI’s for each of your departments. So how do you use CRM data to measure your KPI's? What information should you…

Podcast

CXM Ahead

May 28, 2016

CRM Evolution conference, customer portals, customer experience management (CX, CEM or CXM), Salesforce NA14 downtime, voice commands and CRM, Amazon Echo, Calendly, Google Slides API & CRM use cases.

Listen Now

Blog

What About Small Data?

April 18, 2016

With all the hubbub about Big Data and the Internet of Things (IoT), the value of Small Data has been pushed to the wayside. Big Data analytics teaches us about trends and hidden patterns, but Small Data pulls out the specifics of the current state of business. Why is this short-term thinking…

Blog

3 Reasons Why We Love Gamification for CRM

February 17, 2016

Gamification: Applying game elements such as point scoring, competition with others, rules, etc. in a business setting to encourage engagement with a product or service. Gamification promotes competition, accountability, strategic thinking, and most importantly - results. If done correctly, it can…

Podcast

El Nino CRM

January 30, 2016

Voice control of CRM, prospect and customer engagement data with Wistia and Attach, CRM and marketing automation poll results, Google Trends for CRM and MA vendors.

Listen Now

Podcast

Everyone Needs a Rewrite

December 12, 2015

Native advertising, removal of CRM features, CRM software rewrites, 2016 predictions, crowdsourced CRM review sites.

Listen Now

Podcast

CRM Proximity

November 20, 2015

Steve and Sam talk CRM and mapping with Proxima Software founder David Wahl.

Listen Now

Press Release

Technology Advisors Recognized as one of the “20 Most Promising CRM Solution Providers”

September 24, 2015

Technology Advisors Inc. has been named by CIO Review as one of 2015’s most promising customer relationship management (CRM) solution providers. CIO Review analyzed numerous candidates based on CRM strengths and capabilities, and Technology Advisors was selected for its overall knowledge and in-…

Blog

How 311 Call Centers are Transforming Municipal Emergency Responses

September 11, 2015

Based on the more than 50 311 projects in which I have worked over the past 10+ years, we have seen a drop in 911 calls of 20-40% when 311 or a non-emergency call center has been introduced.

Blog

How to Accelerate New User Onboarding and Instantly Demonstrate Value

August 20, 2015

When it comes right down to it – first impressions are still everything.

Podcast

Useful CRM Cases

August 18, 2015

Sam and Steve talk about CRM use cases and about a bottle of 2001 Casanova di Neri Brunello.

Listen Now