We
recently ran into an issue in SalesLogix version 7.5 sp3 where the mail
merge did not work after an install. Clicking on the write->email
menu would bring up the following message:
The Following HTTP status error was reported in
THTTPRequestThread.Execute: Retrieving the COM class factory for
component with CLSID{1BBD3B34-C697-449A-AE6B-37A18D338C0F} failed due to
the following error: 80040154
The issue was traced back to the mail merge dlls not being registered
on the server even though the installation process seemingly went
through successfully.
To resolve this, un-register and re-register the following DLLs
SLXMMGUI.dll SLXMMEngine.dll SLXMM.dll
If these files are missing, then you will need to find them from a
working installation and just copy them over and register them.
Sometimes this issue also occurs if the following registry key is missing:
HKEY_CLASSES_ROOTCLSID{1BBD3B34-C697-449A-AE6B-37A18D338C0F}
You will need to export this registry key from a working installation and re-import it to the affected server.
Finally rebuild and redeploy the SalesLogix website to republish all changes to the website.
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