With such a large amount invested in your CRM system, you need your system to produce the results you expect. A watchful eye is needed to guarantee optimal performance and in the event something happens, you want an expert on hand who knows your system, your business and what it takes to make them work.
Technology Advisors' managed services and support plans provide experts to manage your system with personalized, first hand knowledge of your CRM system so that you get the most out of your investment for the long-term. Further, many CRM companies have rules for support, such as not supporting customizations or configurations. TAI solves this problem with our support program: We provide a single point of contact.
Purchase a set number of support hours which never expire. When your hours are used up, you can purchase additional hours or let your support lapse. This program works best if you are mostly self-sufficient and just need occasional assistance.
In the event that your CRM system encounters any issues, our expert consultants are only a phone call away. Technical Support provides reliable advice at a low monthly cost. With first hand knowledge of your system, you can be sure that your System Administrator will have quick and accurate answers to any of your support issues.
Take the guesswork out of managing your CRM system with our Remote Administration service. Reduce overhead costs and remove the risk of retraining personnel by hiring Technology Advisors as your Remote System Administrator. We offer a comprehensive menu of daily, weekly, monthly, and by-request administrative activities to keep your system running smoothly. With remote administration an expert manages your CRM system to protect your investment and guarantee system maintenance.
Let our experts completely manage your CRM system with our End User Support program. All your system administration activities are performed for you by our consultants, eliminating the cost of these internal resources. In addition to full system administration, all qualified end users will be fully supported, giving your users immediate access to our qualified professionals.
End User Support is the complete package of CRM support bringing faster response to your end users and shortening their overall learning curve. With End User Support, we worry about the technical issues; you handle the business results.
In the event of a new release, have our experts handle 1 major Upgrade or Service Pack a year, as well as unlimited Hot Fixes and minor modifications for your CRM system. Reduce the burden on your IT staff by having the experienced consultants at Technology Advisors mitigate risks with upgrades.
Your business is always changing and we can help provide rapid small enhancements to your system. With Continuous Improvement support, we can help you respond to changes in the way you do business. Work with a dedicated Business Analyst and Project Manager to develop a continuous improvement release schedule based upon your budget.
Click on any of the products below to view our support plans:
You can count on us: we never forget that our success depends upon your satisfaction.
Standard Support Hours: 7am-7pm CST, Monday - Friday, Holidays Excluded
Also Available: International and 24-Hour Support Options
Contact us to learn more about how our customer support and on-site support offerings can help you improve your efficiency by reducing your downtime and freeing up your internal resources to focus on serving your customers.