Service Management

Solution

Service Management

Customer service teams field requests from every angle – phone, chat, social media, email, website forms and more. Service management tools aggregate that information so teams can process more requests and facilitate better issue resolution. Technology Advisors helps you complete the customer experience by identifying the gaps in your current management processes and finding the right solutions to fill them.

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service management
Blog

HubSpot Service Hub 101: What You Need to Know

August 16, 2022

HubSpot’s platform has everything your company needs to manage customer interactions, all in one place. Today, we’ll take a look at Service Hub specifically. What types of features can you expect? How do the pricing tiers differ? What can HubSpot do for your services team?

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HubSpot Service Hub
Video

Service Creatio Customer Portal - Clip

February 24, 2022

In this quick clip, our Creatio expert shows you how a customer portal in Service Creatio would look from a user's perspective, and from the agent's perspective. Check it out!

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Video

Service Automation in Creatio [Online User Group]

February 24, 2022

Which service functions are available in Service Creatio to help you automate your processes and route customer cases? This user group explains.

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Blog

Integrate CRM with Customer Feedback Tools to Build Stronger Relationships

September 21, 2020

By integrating your CRM with the right customer survey and analytics tools, you will expand its functionality and centralize multi-channel customer data to gain better insights into your target audience. Here are a few common CRM integrations with customer feedback tools to consider.

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integrate CRM with survey tool
Blog

5 Ways Automated Field Service Solutions are Changing the Game for Technicians

June 17, 2020

Field service technicians are an important lifeline to revenue growth. So, how can these talented technicians do more, do it faster, and do it better?

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field service automation
Blog

How to Build the Best Relationships with Service Clients

November 1, 2018

So how can we build the best relationships with clients as they work with services? From our experience, these are the four best things you can do:

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customer service
Blog

4 Reasons Creatio Rocks for Customer Management

January 25, 2018

They started rockin’ and ain’t never gonna stop…being customer orientated, that is. Unlike the band Foreigner, Creatio has CRM in their eyes and lots of it. With the mission to boost customer business efficiency, this cloud-based software prides itself in managing the complete customer journey.

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Rock Concert