AI and Machine Learning

Blog

The Rise of AI and Its Effects on Future Careers

May 23, 2023

As a business owner, you have a lot at stake as artificial intelligence (AI) advances. Your employees and industry at large are most likely abuzz with talk about AI and how it will change things in your workplace. AI will inevitably shift how your business is operated, but the scope and scale of…

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ai
Podcast

CRM AI Use Cases

April 12, 2023

Sam and Steve discuss CRM AI use cases for sales, marketing, customer service, customization & configuration, data migration & integration, analytics, and automations.

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Podcast Mic
Podcast

Dumbed Down By AI

February 24, 2023

Sam & Steve forget how to think on their own, Enterprise AI megatrends, using ChatGPT for CRM test cases and test data

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Podcast Mic
Podcast

Generative CRM & Marketing

January 13, 2023

Tech layoffs, low-code development, ChatGPT in marketing, social media marketing

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Podcast Mic
Podcast

Scott Eller of Neuraswitch

January 24, 2022

Steve and Sam talk to Scott Eller, Chief Relationship Officer & Co-founder of Neuraswitch about transcription, redaction, and sentiment analysis.

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Podcast Mic
Blog

Leveraging Machine Learning Using CRM Data

July 14, 2021

It comes as no surprise that CRM systems are fantastic platforms for organizing and storing customer information. But these days, they need to be so much more. Machine learning and AI applications are the new must-have CRM features. Many of the top CRM providers are offering these capabilities pre-…

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machine learning with CRM data
Blog

What’s the Difference Between AI & Predictive Analytics?

March 29, 2021

At first glance, artificial intelligence (AI) and predictive analytics may seem to be one in the same. Both analytic strategies offer helpful marketing insights, but the extent of their capabilities differs greatly.

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AI vs. predictive analytics
Podcast

CRM Millions and Billions

March 11, 2021

Creatio raises $68 million, HubSpot goes enterprise, Sugar’s HD-CX, AWS and AI, Salesforce eyes $50 billion in five years.

Creatio’s first ever funding announcement video

Rich Green’s Deep Learning & Time video

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Podcast Mic
Blog

Green Technology Trends in the Sales Industry

November 30, 2020

Green and sustainable technologies are expected to reach a value of $36.31 billion by 2025, growing at a compound annual rate of 26.8%. With growth like this, the sales industry as a whole can benefit from propagating these technologies as they develop marketing campaigns that showcase the benefits…

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green technology trends
Podcast

David Campbell of SugarCRM

October 23, 2020

David Campbell, Vice President of Product Marketing at SugarCRM, joins Sam & Steve to discuss sales, marketing, customer support, data, AI and the customer experience.

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Podcast Mic
Podcast

CRM AI Demixed

December 20, 2019

Sam and Steve demystify CRM AI.

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Blog

Strategies for Accelerating Your Business

May 8, 2019

Creatio's Miami ACCELERATE event featured multiple tracks of educational content to help business leaders get new ideas for accelerating business.

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Accelerate
Podcast

Winery CX

January 9, 2019

Sam’s latest wine club, when & why Infor CRM wins, a look back at 2018 acquisitions, ContactOut Chrome extension, Wix gets into CRM, “CX” in 2019, CRM in email client sidebars, CRM AI in 2019, 5 CRM trends for 2019, bot backlash.

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Podcast Mic
Podcast

UX Darkness

November 15, 2018

Instead of show notes for this episode, we’d like to use this real estate to provide information about options for making a donation to victims of the Camp Fire.
The Red Cross and AT&T
Text CAWILDFIRES to 90999 to make a $10 donation.

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Podcast Mic
Blog

Why Machine Learning will Change Accounting Software in 2018

October 9, 2018

Machine learning has seen real applications in software industries.  Specifically in 2018, the majority of accounting software products have adopted AI.

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machine learning