AI and Machine Learning

Blog

How Businesses are Capitalizing on the Metaverse (And How You Can Too)

July 25, 2023

While the buzz may be warranted, it’s important to realize the capabilities of the metaverse are still a work in progress. Businesses looking to capitalize on the metaverse have plenty of opportunities available to them, but success in this space requires cautious optimism and a strategic plan.

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how businesses are capitalizing on the metaverse
Blog

Tech, AI, and Ethics: Shaping a More Efficient and Responsible Business Future

September 18, 2023

When leveraged effectively, AI can save time, pad profit margins, and reduce the risk of human error. AI can also help your business take advantage of unwieldy data sets, which can improve the veracity of your business decision-making. But, with great power comes great responsibility — particularly…

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AI ethics
Blog

Data-Driven Decision Making: Leveraging AI and Tech to Make Informed Real Estate Choices

July 5, 2023

In recent years, technological developments have emerged that can make a difference in this area. Artificial intelligence (AI) alongside other tools offers a data-driven approach to providing insights to investors in key areas of real estate. It’s worth taking a moment to explore how these tools…

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AI real estate
Blog

AI Equity: Challenges and Opportunities for Black America

June 15, 2023

AI can inadvertently magnify the biases of its creators. Numerous studies have uncovered algorithms that perpetuate racial biases in facial recognition and even in job applicant screenings. This article focuses on AI equity challenges for Black America in education, healthcare, and economics, and…

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Black America AI
Blog

The Rise of AI and Its Effects on Future Careers

May 23, 2023

As a business owner, you have a lot at stake as artificial intelligence (AI) advances. Your employees and industry at large are most likely abuzz with talk about AI and how it will change things in your workplace. AI will inevitably shift how your business is operated, but the scope and scale of…

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Podcast

CRM AI Use Cases

April 12, 2023

Sam and Steve discuss CRM AI use cases for sales, marketing, customer service, customization & configuration, data migration & integration, analytics, and automations.

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Podcast

Dumbed Down By AI

February 24, 2023

Sam & Steve forget how to think on their own, Enterprise AI megatrends, using ChatGPT for CRM test cases and test data

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Podcast Mic
Podcast

Generative CRM & Marketing

January 13, 2023

Tech layoffs, low-code development, ChatGPT in marketing, social media marketing

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Podcast Mic
Podcast

Scott Eller of Neuraswitch

January 24, 2022

Steve and Sam talk to Scott Eller, Chief Relationship Officer & Co-founder of Neuraswitch about transcription, redaction, and sentiment analysis.

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Podcast Mic
Blog

Leveraging Machine Learning Using CRM Data

July 14, 2021

It comes as no surprise that CRM systems are fantastic platforms for organizing and storing customer information. But these days, they need to be so much more. Machine learning and AI applications are the new must-have CRM features. Many of the top CRM providers are offering these capabilities pre-…

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machine learning with CRM data
Blog

What’s the Difference Between AI & Predictive Analytics?

March 29, 2021

At first glance, artificial intelligence (AI) and predictive analytics may seem to be one in the same. Both analytic strategies offer helpful marketing insights, but the extent of their capabilities differs greatly.

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AI vs. predictive analytics
Podcast

CRM Millions and Billions

March 11, 2021

Creatio raises $68 million, HubSpot goes enterprise, Sugar’s HD-CX, AWS and AI, Salesforce eyes $50 billion in five years.

Creatio’s first ever funding announcement video

Rich Green’s Deep Learning & Time video

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Blog

Green Technology Trends in the Sales Industry

November 30, 2020

Green and sustainable technologies are expected to reach a value of $36.31 billion by 2025, growing at a compound annual rate of 26.8%. With growth like this, the sales industry as a whole can benefit from propagating these technologies as they develop marketing campaigns that showcase the benefits…

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green technology trends
Podcast

David Campbell of SugarCRM

October 23, 2020

David Campbell, Vice President of Product Marketing at SugarCRM, joins Sam & Steve to discuss sales, marketing, customer support, data, AI and the customer experience.

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Podcast Mic
Podcast

CRM AI Demixed

December 20, 2019

Sam and Steve demystify CRM AI.

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Podcast Mic