Alex Biardo

Support Manager

Alex Biardo has been a member of the Technology Advisors Inc. team since 2008. In his current role as Support Desk Manager, Alex helps resolve customer software issues and writes code for company web pages. In his spare time, Alex enjoys post-apocalyptic science fiction, radio, and tiny horse races.

Recent Contributions

Podcast

Always Be Video Closing

March 9, 2024

Sam and Steve are joined by Jon Richards of Evolve Video Marketing. We discuss today’s buyer, using video in the sales process, how digital sales rooms work, and getting salespeople to adopt tools like OneMob.

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Blog

Schedule the Right CRM Training for the Right Audience

July 18, 2023

When you’re planning CRM training, it’s essential to consider who your audience is. You’ll probably be training various types of users, and each user type will have unique training requirements. By adapting your training plans to your audiences, you can deliver focused options that keep users…

Blog

Support vs Enhancements: Maintaining vs Innovating Your CRM

June 20, 2023

The right CRM solution fits your growing business, but there are always opportunities to align it even closer with your goals and customer needs. That's why you may face a dilemma: should you focus on CRM support or CRM enhancements? Both contribute to continuous CRM improvement, so, how can…

Blog

Essential CRM Maintenance Tips for Optimal Performance

June 13, 2023

Did you know your CRM requires ongoing maintenance for optimal performance and functionality? In this article, we'll explore the key aspects of CRM maintenance, including data management, system updates, customization, security, user training, integration with other systems, and performance…

Blog

7 Crucial Areas of CRM Maintenance You Can't Afford to Ignore

June 1, 2023

Are you getting the most out of your CRM investment? While implementing a CRM system is a great first step, ongoing maintenance is crucial to ensure it remains efficient and effective. In this blog post, we'll share with you seven essential areas of CRM maintenance to help you keep your system…

Blog

CRM Configuration vs Customization: Pros & Cons

May 16, 2023

Looking to improve your CRM system but not sure whether to go for configuration or customization? Read on to discover the pros and cons of each approach and learn how to choose the best option for your business.

Blog

WordPress vs Drupal vs HubSpot CMS: Which is the Best for Your Website Needs?

March 6, 2023

Choosing the right content management system (CMS) is crucial for building a successful website. With so many options available, it can be difficult to know where to start. Three of the most popular CMS platforms are WordPress, Drupal, and HubSpot CMS. In this article, we'll take a closer look…

Video

Sugar Version 11.1 and New(er) Support Portal Features

July 26, 2021

During this online user group discussion, our experts highlight some of the newer features of Sugar's support portal and the enhancements of the 11.1 release. Because SugarCRM was late releasing 11.1 and its notes, our team did not have time to install the new version for this user group --…

Video

Product Battle: Creatio vs Infor

June 10, 2020

Do you want your organization to be more efficient and competitive especially during the times of market uncertainty? In this product battle, you’ll have a chance to go through every step of the lead & opportunity management process using two renowned products.

The uncovered…

Video

SugarIdentity & Single Sign on with Okta

May 6, 2020

During this online user group discussion, our experts dive into topics around Cloud user management and SSO with SugarCRM

Video

The Power of Marketing Creatio

May 1, 2020

In this online user group discussion, our Creatio expert provides an inside look at the capabilities of Creatio's Marketing solution.

Video

Creatio Hubspot Essentials

April 6, 2020

StarfishETL is releasing the first in a series of pre-built integrations, StarfishETL Essentials, for Creatio & HubSpot. Essentials are pre-built integrations that can be deployed quickly, be customized to fit your exact needs and are free with the StarfishETL Professional Edition subscription.

Video

Sugar Discover: Online User Group

March 19, 2020

In this online user group, our experts, along with guest presenter Jake Cornelius of SugarCRM, dive into the newly released Sugar Discover analytics tool to demo how it works and lay out what's coming down the pipeline.

Video

The Basics of Building Processes in Creatio

March 19, 2020

A major strength of Creatio is its process-oriented approach that creates repeatable steps that improve efficiencies, streamline operations, and foster visibility across departments. During this online user group, our experts lay out the basics of process building to help any user get up and…

Press Release

Starfish ETL™ Unveils New Infor Mongoose Connector for Infor Cloudsuite CRM, Industrial and more

January 30, 2020

StarfishETL, a powerful iPaaS (integration platform as a service) solution, added a connector for Mongoose to its extensive list of supported solutions. Mongoose is an Infor-specific Platforms as a Service (PaaS). Through this new connector, StarfishETL users can connect Infor CloudSuite CRM (…

Video

Sugar Connect: Online User Group

January 23, 2020

During this online user group session, our SugarCRM experts discuss the features and functions of Sugar's email plug-in, Sugar Connect.

Video

Using Creatio Section Wizard to Create Fields and Configure Layouts

January 17, 2020

During this online user group, our experts show you how to use Creatio's Section Wizard to create new sections and modify existing sections in your instance

Podcast

Power Shutoffs & Parasites

November 25, 2019

Reasons for our absence—long vacations, Public Service Power Shutoffs and parasites. bpm’online becomes Creatio. More Salesforce acquisition rumors. Dreamforce ’19 report. Video outreach. Observations on Gartner Magic Quadrants. CRM industry maturity and commoditization. Accelerated release cycles…

Listen Now

Video

SugarCRM Online User Group: Sugar Serve

November 15, 2019

In this online user group, our experts discuss and demo the Sugar Serve product for customer service and customer retention.

Press Release

Leading Low-Code, Process Automation and CRM Company Renames from bpm’online to Creatio

November 7, 2019

Bpm'online, a leading low-code, process automation and CRM company, announced that it is changing its corporate and product names to Creatio and its official website to creatio.com. The new name reflects the company’s strong belief that everyone will become a developer, able to automate…

Events Hosted

Event

The 411 on HubSpot CMS Hub

On June 23, 2022

HubSpot’s CMS Hub is a Cloud-based content management system that helps marketers and developers create SEO-centric, customer experience focused websites that convert. Get the 411 on this powerful tool and what it offers during our June user group.

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Event

The Scoop on HubSpot Service Hub

On April 28, 2022

HubSpot recently re-launched its Service Hub to give users an all-in-one platform for delighting customers and building stronger, more authentic relationships. In this user group, we’ll take a look at the new Service Hub offering: what it includes, how it functions, and the tools it offers to support CX. Join us to learn!

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Event

User Group: SugarPredict and Sugar Version 11

On May 6, 2021

SugarPredict is SugarCRM's latest Artificial Intelligence feature to help teams make better data-driven decisions. Join us for this online user group where we'll dive in on Sugar Predict and its uses. In addition, we'll highlight the must-know information about Sugar's latest release, Version 11. Don't miss this important user group!

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