Benefits of Change Management
Manage the Change for Better Outcomes
Change is the force behind innovation, improvement, scalability, and growth. Although logically we understand the importance of change, it is within our human nature to resist it, often viewing change with uncertainty or skepticism. CRM change management works to make software transition less scary by engaging teams in the change process, helping them understand what to expect, and presenting the value the changes will create for them.
A structured approach helps mitigate user anxieties by presenting a clear purpose and roadmap for the change. Surveys establish a baseline to understand success factors and fears, while an internal change management board keeps key players from your organization looped in. Businesses must adapt or get left behind. Change management ensures those adaptations have structure, vision, and return on investment, which leads to better outcomes.
Our Change Management Offerings
What do your CRM users hope to get out of your system? The best way to answer that question is simply to ask them. Usability surveys measure users' expectations for how they expect the software to work, which provides feedback to developers to make a more intuitive software.
A change board is an internal committee of key decision-makers who work together to evaluate change requests. Change comes in the form of changes to scope, which can impact both time and budget. It's the responsibility of the change board to evaluate scope changes against the business' return on investment. The change board also decides if the change will be applied in the current release or future releases.
Transition Management Teams
The transition management team is a group of key users that are not part of the project team who can provide feedback to improve the success of adopting the software. They become advocates for their peers when the software goes live.
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