Beyond
the entire process of choosing an actual CRM solution, you need to
determine how you are going to deploy your selection. The good thing is
you have options. The bad thing is you have options. You can deploy your
CRM solution On-Premise, On-Demand (Hosted) or in the Cloud. Each have their advantages and disadvantages, it all depends on what is most important to your business.
Do you need your CRM solution deployed immediately or do you have
some time to work with? Do you have an IT staff that can support your
CRM solution internally? Would you prefer to pay more upfront or more
over the long-term? Do you need to integrate with other systems? Will
you require many customizations?
Let's drill down into some Pros and Cons of each.
On-Premise CRM Deployments
Pros:
- Greater control of software and hardware
- Better data security
- Easier to integrate with other systems
- Easier to customize
- Lower lifelong TCO (total cost of ownership)
Cons:
- Longer deployment time
- Requires IT for support and maintenance
- Hardware requirements
- Upgrades are done manually
- Higher initial costs (slower ROI)
On-Demand CRM Deployments
Pros:
- Short deployment time
- No hardware (server) needed
- No software installation required
- Does not require IT support
- Upgrades are automatically pushed out
Cons:
- Limited integration with other systems
- Limited customizations
- Limited database size and storage
- Potential language limitations
- Locked into contract
Cloud CRM Deployments
Pros:
- Short deployment time
- Real-time access to data
- Access data from anywhere
- Low initial investment
- No upgrade fees
Cons:
- Data sensitivity/security
- Limited integration with other systems
- Requires IT of partner support for server maintenance
- Software costs (purchase or subscription) AND Cloud hosting costs
It is very important to sit down with your team and decide the best
way to deploy your CRM solution, for your particular business. For me it
helps to make a list of all my needs/wants and then prioritize them.
Bells and whistles are great but if you have to compromise your data
security or break the bank to have them, they just may not be worth it
at this juncture.
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