Podcasts

In their CRM Talk podcast, Technology Advisors Inc. co-founder Sam Biardo and CRM Switch co-founder Steve Chipman discuss everything CRM – from the latest releases, to trends in the market, and the future of business technology. Sam and Steve have a combined expertise of 45+ years in the industry, and they bring that expertise to the table in these informative & fun podcast episodes. Join these two experts as they interview technology influencers, banter about recent software news, and give valuable advice for streamlining data & improving business processes. Available for free on the iTunes Store.

Gartner Magic Quadrant, HubSpot, Sales Force Automation

Beta Blues

Episode 87 Published: August 29, 2019

Sam’s iOS 13 beta testing blues, Gartner Magic Quadrant for Sales Force Automation, a variety of HubSpot to CRM integrations, declining website visitor conversion rates.

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SugarCRM

Rich Green of SugarCRM

Episode 86 Published: June 28, 2019

Rich Green is Chief Product Officer and CTO at SugarCRM. Rich leads SugarCRM’s engineering and product management teams and is responsible for the product vision and global strategy of the award-winning Sugar platform.

In this episode, Sam and Steve ask Rich for his perspectives on and his vision for CRM.

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Collabspot, Creatio, Marketing Automation, Salesforce, SugarCRM

Widespread CRM Panic

Episode 85 Published: May 18, 2019

Massive Salesforce outage, multi-tenant vs. single tenant hosted CRM databases, SugarCRM acquires Collabspot and Salesfusion, Sugar’s new quoting module, Sage sunsets SageCRM Online, bpm’online’s low code no code, citizen developers.

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Marketing, Sales

Max Altschuler of Outreach

Episode 84 Published: March 31, 2019

Sam & Steve talk to Max Altschuler, Vice President of Marketing at Outreach, about sales engagement and how Outreach facilitates multi-channel sales communication with prospects. Max is co-author of Sales Engagement: How The World’s Fastest Growing Companies are Modernizing Sales Through Humanization at Scale.

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Agribusiness CRM

Seedy CRM

Episode 83 Published: February 27, 2019

A discussion with Greg Martinelli about CRM in the agricultural business. Greg is an ag sales trainer, coach and speaker.

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Creatio

Polar CRM

Episode 82 Published: January 29, 2019

The deep freeze hits Chicago just in time for the bpm’online conference. Sam previews his talk at the conference.

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AI and Machine Learning, CX, Infor CloudSuite CRM

Winery CX

Episode 81 Published: January 9, 2019

Sam’s latest wine club, when & why Infor CRM wins, a look back at 2018 acquisitions, ContactOut Chrome extension, Wix gets into CRM, “CX” in 2019, CRM in email client sidebars, CRM AI in 2019, 5 CRM trends for 2019, bot backlash.

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AI and Machine Learning, GDPR, Marketing, Outlook Integration

UX Darkness

Episode 80 Published: November 15, 2018

Instead of show notes for this episode, we’d like to use this real estate to provide information about options for making a donation to victims of the Camp Fire.
The Red Cross and AT&T
Text CAWILDFIRES to 90999 to make a $10 donation.

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AI and Machine Learning, Infor CloudSuite CRM, Salesforce, SugarCRM

Bionic CRM

Episode 79 Published: October 4, 2018

Dreamforce 2018, Inform, CRM AI offerings, SugarCRM’s input on why they win deals.

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HubSpot, Salesforce, Zoho

CRM Destinations

Episode 78 Published: September 8, 2018

A bad technology day, how we can collectively put an end to call center cold calls, a review of CRM Magazine’s 2018 CRM Market Awards winners, The ascents of Microsoft & Zoho, how long it really takes to become a CRM leader, how little separation there is among the top ranked vendors in point scores.

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