Predictive analytics have been around for a while, but the concept only gained significant traction in recent years. Several factors contribute to this. Economic conditions are tougher, and competition is more intense, so companies are scrambling to differentiate. Predictive analytics reveal... Continue Reading
Zendesk is the leading provider of proven, cloud-based customer service software. It’s the fastest way for growing organizations to enable great customer service because it facilitates excellent one-on-one support to build out self-service options and proactive customer engagement. Zendesk’s goal is to enable customer relationships that are more personal and productive by streamlining support with time-saving tools like ticket views, triggers, and automations. This helps you get back to what matters most — better customer service and more meaningful conversations.