Agribusiness and CRM: An Inside Look
Sam and his co-host, Steve Chipman recently interviewed Greg Martinelli on their CRMTalk podcast. Greg is a sales trainer and coach in the agriculture industry. He's spent 27 years developing sales teams across the Midwest focused on the feed and grain business for both national and…
Continue readingTips to Clean and Maintain CRM Account Data
Data stored in your CRM can be universally valuable across your organization. Accurate data points return ROI indicators, sales forecasts, engagement activity, and other insights that can be utilized to increase sales and improve targeting and customer service. But what happens when that data…
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Software & Soft Skills: Great Customer Experiences Need Both
As Bob Dylan would say, “The times they are a changin’.” In the business world, those changes have meant an explosion in Cloud software adoption, integrated systems, automation, AI, and predictive intelligence. These digital tools are helping companies rapidly accelerate operations and tend to…
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How Hospitality is Using CRM, and How They Could Use It Better
How is CRM creating transformative customer experiences for hospitality? What can we learn from how others are using hospitality CRM to use it even better?
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How to: Use Office 365 SMTP to Send Emails as a SugarCRM User
Our Microsoft Office Exchange server is hosted by Microsoft on their Office 365 Cloud and our SugarCRM instance is setup to send emails from notifications@techadv.com. If we want to allow our Sugar users to send emails from within Sugar without having to setup their own SMTP credentials…
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The Best Ways to Improve CRM Adoption
60% of all businesses have poor CRM adoption. If this sounds like your current situation, the good news is you’re not alone. The bad news?
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How To: Keep Outlook Plug-In in the Sugar Sidebar After an Update
We found that a recent Outlook update was causing our Sugar sidebar to show in a separate window instead of within Outlook as it should.
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Why Integrated Software Will be Hotter Than Flossing in 2019
Unlike Flossing, software integration is not a passing fad. Strategists have been pushing the power of integrated software for years.
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Sugar Admin 101: Best Practices for User Management
A staple role for a Sugar Administrator is the user management within the system. So, what are the best practices for Sugar user management?
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2018 Holiday Updates: New BPM Schema Tools Features
We're excited to announce new updates to BPM Schema tools! Now you don’t have to search all the bpm'online packages for field type information.
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CRM Data Management Best Practices
Whether your data is at risk, or you’re trying to be proactive to prevent issues, a CRM data management plan is crucial for the longevity of CRM success.
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Why CRM Vendors Win Deals: Part 1 - SugarCRM
Steve and I decided to use our CRMTalk podcast to reach out to CRM vendors and ask them, “Why do you win?”. We analyzed what SugarCRM told us.
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How to Check Your License Usage in Sugar
Knowing the number of licenses you have is always a good idea. If you need to add licenses, or change something about your Sugar instance, you have the information in-hand to simplify planning and budgeting. Here's how to check your license usage and active users in Sugar.
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How to Build the Best Relationships with Service Clients
So how can we build the best relationships with clients as they work with services? From our experience, these are the four best things you can do:
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Sugar’s Productivity Suite is Boosting Sales Velocity
SugarCRM recently introduced its Productivity Suite — a bundled offer combining the flagship Sugar Enterprise CRM with the Hint relationship intelligence tool and Customer Journey plug-in. The goal of uniting these products is to reduce the cost of sales, save time, and increase sales velocity. We’…
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Introducing Schema Tools for Creatio
Pulling Creatio's most current data structure from the API to present it in an easy-to-read format is best. We built the Schema Tools app to enable this.
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SugarCon 2018: Lightning Talks
The SugarCon Lightning Talks were an interesting and fun way to hear about a wide variety of topics in just over an hour.
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Use an Upgrade to Clean Your CRM
The main purpose of CRM upgrades is to keep your functionality and features current. The hope is that keeping the software up-to-date will maximize the agility and usefulness of your data. However, if your CRM is teeming with outdated information, duplicate accounts, and unnecessary customizations…
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Why Machine Learning will Change Accounting Software in 2018
Machine learning has seen real applications in software industries. Specifically in 2018, the majority of accounting software products have adopted AI.
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The Worst Advice You Can Hear About Buying Business Software
Even I, who work in this field, had a hard time writing a blog comparing document automation systems. I scoured review sites and product web pages searching for answers on what these products could and could not do, only to find the information was scattered and not directly comparable. The whole…
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How to Check the Number of Active Users in SugarCRM
Have you ever received this notification in SugarCRM: “Warning: User licenses exceeded by 1”? So, how can you check the number of active users in SugarCRM?
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Controlling Creatio Access Rights Using a Custom Lookup
This post teaches you how to use a business process and custom lookup object to implement team based security without the need for any custom development.
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Why Your CRM is Like a Puppy
During a recent chat with one of our CRM consultants, he mentioned concerns about customer perceptions of CRM. As a business grows, the CRM must grow too.
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Tracking How Often a Group is Used in Infor CRM
In Infor CRM, there is a database table called GROUPSTATS. It was added in version 8.1. This table tracks how often users select each group.
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Managing Read-Only Access to Creatio
Setting up security for temporary workers is a common need. A common question is about providing read-only access so they can view information.
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