Doing Dynamic Case Management with bpm'online

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Doing Dynamic Case Management with bpm'online

Customer complaints have a negative stigma, but they can be beneficial to your company when mitigated the right way. In fact, increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.

The Three CRM Reports You Must Run for Deeper Insights

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The Three CRM Reports You Must Run for Deeper Insights

Whether in sales, marketing, or services, almost every CRM user has had to build a report at some point. When we think of CRM reports, it’s easy to default to the standard types we use in daily business – forecast pipeline charts, top sales revenue line items, top sales by rep, marketing... Continue Reading

Workshop

A Look Back at the 2018 Chicago SugarCRM Workshop

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A Look Back at the 2018 Chicago SugarCRM Workshop

If you weren’t lucky enough to attend this year’s SugarCRM Workshop, you missed a hefty amount of valuable information. You may ask yourself, “What is the SugarCRM Workshop and why is it important to sign up for next year?” It is a three-day educational workshop for SugarCRM users of all skill... Continue Reading

manufacturing CRM

Manufacturing CRM: What to Look For

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Manufacturing CRM: What to Look For

Customer relationship management is applicable to every industry, including the manufacturing sector. There is often a misconception that CRM software is meant primarily for sales departments and/or B2C companies, but this is simply not true. While all CRMs have functions across sales, services... Continue Reading

data management

How Not to do Data Management: A Lesson from Facebook

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How Not to do Data Management: A Lesson from Facebook

What lessons can we learn from Facebook about data ownership? What should we consider when sharing data with outside parties? Here are three ways the Cambridge Analytica debacle showed us how NOT to do data management.

gdpr bpm'online compliance

GDPR & bpm’online

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GDPR & bpm’online

Bpm’online is a process-based CRM company with roots in Europe. The company ensures they are processing data and offering security options that align with GDPR requirements. Bpm’online recognizes its role as both a data controller and data processor, depending on the situation. They break down... Continue Reading

gdpr infor crm

GDPR & Infor CRM

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GDPR & Infor CRM

What is Infor CRM doing to prepare its system for the GDPR? Let’s take a quick look at how Infor is approaching GDPR compliance and the steps its teams are taking to ensure success.

GDPR SugarCRM

GDPR & SugarCRM

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GDPR & SugarCRM

GDPR is fast approaching, and as companies prepare, they are assessing not only their own data, but the systems that house that data. One of the biggest software investments for companies across all industries is CRM. In the next few weeks, we’ll look at some of the major CRM systems and how... Continue Reading

crm erp integration

Six Ways CRM and ERP Integration Saves Money

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Six Ways CRM and ERP Integration Saves Money

It’s undeniable that CRM and ERP are game-changing software investments. Individually, CRM shines for front-office transparency while ERP opens new insights into back-office operations. Many organizations know that CRM and ERP integrate, but they don’t invest in the crossover.

Why?

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