CRM Improvement

Support vs Enhancements: Maintaining vs Innovating Your CRM

The right CRM solution fits your growing business, but there are always opportunities to align it even closer with your goals and customer needs. That's why you may face a dilemma: should you focus on CRM support or CRM enhancements? Both contribute to continuous CRM improvement, so, how can…

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continuous CRM improvement
AI and Machine Learning

AI Equity: Challenges and Opportunities for Black America

AI can inadvertently magnify the biases of its creators. Numerous studies have uncovered algorithms that perpetuate racial biases in facial recognition and even in job applicant screenings. This article focuses on AI equity challenges for Black America in education, healthcare, and economics, and…

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Black America AI
Best Practices, CRM

Essential CRM Maintenance Tips for Optimal Performance

Did you know your CRM requires ongoing maintenance for optimal performance and functionality? In this article, we'll explore the key aspects of CRM maintenance, including data management, system updates, customization, security, user training, integration with other systems, and performance…

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maintenance
Predictive Analytics

How Different Industries Harness Predictive Analytics

Fortune tellers use crystal balls, ghost hunters use EVPS, and psychics use their intuition. The rest of us rely on predictive analytics to foretell outcomes. Companies across industries look to historical data to find patterns and anomalies that inform smarter business decisions. The applications…

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predictive analytics
CRM Improvement

7 Crucial Areas of CRM Maintenance You Can't Afford to Ignore

Are you getting the most out of your CRM investment? While implementing a CRM system is a great first step, ongoing maintenance is crucial to ensure it remains efficient and effective. In this blog post, we'll share with you seven essential areas of CRM maintenance to help you keep your system…

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CRM maintenance

10 Questions you Must Ask When Selecting a CRM

If you know the right questions to ask your CRM vendors, you’ll not only be able to make a well informed decision, but you will also increase your likelihood of long-term success with the CRM. Here are the crucial questions I recommend asking your CRM vendors:

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Marketing Imposter Syndrome: Addressing the Confidence Crisis Among CMOs

Marketers are struggling with imposter syndrome through no fault of their own. It’s not because they are incapable; they are simply feeling left out of the conversation. For sales and marketing to understand one another and share a vision, data must be co-owned and metrics must be communicated and discussed often.

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AI and Machine Learning

The Rise of AI and Its Effects on Future Careers

As a business owner, you have a lot at stake as artificial intelligence (AI) advances. Your employees and industry at large are most likely abuzz with talk about AI and how it will change things in your workplace. AI will inevitably shift how your business is operated, but the scope and scale of…

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AI
CRM Customization

CRM Configuration vs Customization: Pros & Cons

Looking to improve your CRM system but not sure whether to go for configuration or customization? Read on to discover the pros and cons of each approach and learn how to choose the best option for your business.

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custom crm vs. packaged crm

What’s a Reverse CRM Demo?

Traditional CRM demos are personalized and thorough, which makes them a reliable option for most consultants. But, when a client is looking to replace their existing CRM, a reverse demo can be a surprisingly effective alternative.

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Business Strategy, Technology

Technology's Role in Starting a Successful Small Business

Tech is everpresent almost everywhere you look. Businesses of all sizes would be hard-pressed to survive today without the help of technology. Not only do you have to utilize tech, but you have to keep up with tech advancements to stay in stride with competitors. When just starting out, you should…

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small business technology
Project Management, Infor CRM SLX, Field Service Management

From Chaos to Control: Capitalizing on Project & Service Management Software

As recently as three years ago, many of our clients were still using Excel spreadsheets to handle internal processes. So, it got me to thinking: have most of us finally been forced to evolve past the spreadsheet, or are there still diehard spreadsheet users out there? I got my answer by talking to…

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project and service management
Creatio, How To

How to Change the Default Map Icon in Creatio

When working with Accounts in Creatio, the account address screen features the address fields and the ability to plot a map of the current location. In some situations, it might be necessary to change the default map icon that comes standard with Creatio. Here’s how to change the default icon in a…

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changing the map icon in Creatio
Creatio, How To

The 411 on Creatio's User Management and Permissions

Creatio's user management and security permissions are used to configure exactly what each user can see within their system. Let's take a closer look at the levels of user management and permissions we can utilize in Creatio.

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Creatio user management and permissions
ERP, CRM, Software Selection

Why it’s a Bad Idea to Use the CRM Embedded in Your ERP

ERP (Enterprise Resource Planning) is a software system that helps businesses manage their core operations, such as accounting, inventory, and manufacturing. Many ERP solutions come with an embedded CRM “light” solution. This is appealing to finance and operation people but presents a lot of…

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CRM embedded in your ERP is a bad idea
CRM, Software Selection, Tips and Tricks

What are the Pros and Cons of Custom CRM vs Packaged CRM?

When it comes to CRM software, there are two choices: custom or packaged. Custom CRM is bespoke—it’s built specifically for one customer. Packaged CRM is designed to fit the most common use cases across all customers. Each have their own advantages and disadvantages. Here are some of the biggest…

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custom crm vs. packaged crm
Software Selection, CRM, Training, CRM Adoption

From Selection to Success: How to Achieve High CRM User Adoption

A CRM is worthless if no one uses it. Businesses that are successful focus on CRM user adoption during CRM selection and post-acquisition. Here are some tips on how to do that.

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CRM user adoption success
CRM, Software Selection

Beyond Purchase Price: Understanding the True Cost of CRM

When evaluating the cost of CRM, it is important to consider all of these factors. The initial purchase price is just one part of the total cost of ownership. By understanding the true cost of CRM, you can make an informed decision about whether or not the system is right for your business.

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cost of CRM
CRM, Software Selection

Top SMB CRM Selection Considerations

Whether it’s a mom-and-pop shop or a multimillion-dollar corporation, no business wants to lose money on ill-fitting software. Small and medium-sized businesses are especially vulnerable to the negative impacts. SMBs are working with fixed budgets, fluctuating business needs, and limited resources…

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CRM selection for SMB

6 Tech Trends Shaping the Insurance Industry in 2023

In 2022, the insurance industry saw a boom in predictive analytics, blockchain data, and chatbots, among other technologies. Economic uncertainty in 2023 has solidified some 2022 tech trends, but also originated new ones to meet the moment. Here are the top 6 tech trends shaping the insurance industry in 2023.

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No Code, Creatio, Banking, Financial Services

Consolidating Banking Processes with No Code Workflows

Switching between applications and digging for information is no longer sustainable for banks in the era of digital disruption. Both employees and customers demand appropriate tools and personalized options, and they’re frustrated with the limited offerings from financial institutions.…

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consolidate banking processes
Creatio, How To, Business Process Management

How to Integrate Built-in System Processes into a Custom Creatio Business Process

When building processes in Creatio, we may need to integrate the necessary data logic with other available built-in system processes. Normally an admin might need to go to the system administration area, find the necessary system feature, and run it to achieve the desired result. Behind the scenes…

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built-in
Creatio, How To, Email Marketing

Build Powerful Content: Use Creatio's Email Templates

Creatio's email templates can be used to build content for your targeted recipient lists. Use Creatio’s Content Designer to build these emails and reuse the templates whenever.

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Creatio email templates
Creatio, How To

Creatio's Process Designer: Defined

Creatio's Process Designer allows users to design, create, and edit business processes for both simple and complex use cases. Building these automations helps businesses improve operational efficiency, streamline compliance objectives, cut down on manual errors, and provide a consistent…

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Creatio process designer
Manufacturing CRM, Sales Force Automation

Eliminating Repetitive Tasks in Manufacturing

Studies reveal that more than 40% of workers across various industries spend at least a quarter of their workweek on manual, repetitive tasks. In the manufacturing sector, such mundane activities usually include collecting data and manually entering data. Many people view these tasks as an…

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manufacturing